Once Again, T-Mobile Ranks Highest in JD P&A Customer Service Survey

Are we surprised anymore? Quarter after quarter, J.D. Power and Associates surveys a number of cell phone users in America (9,690 to be exact this volume) on how satisfied they are with their carrier’s customer service (they had to have come in contact with retail sales associates in stores and over the phone in the past 6 months). T-Mobile’s long been at the top of that list, and they’re enjoying the honor again this morning so we can enjoy another three months of ads highlighting that.

Here are some of the accolades they continued to rack up in more detail:

T-Mobile is the sole highest-ranked among all wireless providers in Overall Customer Care Performance, and significantly above the industry average.

In direct interactions with customer service representatives, T-Mobile scores higher than any other wireless provider.

On calls that began with the ARS and transferred to a customer service representative, T-Mobile leads all wireless providers.

For customers walking into a retail store for service, T-Mobile scores above industry average.

If my personal experiences are anything to go by when I was with T-Mobile ever since I was a young teen (I left for Sprint this past June), then they definitely deserve it. They’re efficient, polite, and – if you’re a “loyalty” customer of theirs – they nearly treat you like royalty. I’m not just saying that, either, because their customer service made it very hard for me to leave them. They were one of the first supporters of Android, and while I was more advanced than your average T-Mobile G1/Android customer, I can tell they really cared about the platform and made a strong effort to train employees on the OS to make sure other users weren’t left in the dark. All that said, we wish them the best as they continue to please millions of their customers at the point of sale and support.

Customers Rank T-Mobile USA Highest
In Wireless Customer Service
Independent Study by J.D. Power and Associates Gives T-Mobile
Top Honors for Superior Customer Service

BELLEVUE, Wash.

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